Service Hub
Service Hub helps you provide world-class customer support that turns customers into advocates. Manage tickets, build knowledge bases, and create customer success programs that reduce churn and increase lifetime value.
See Service Hub in Action
Key Features & Capabilities
Ticket Management
Organize, prioritize, and resolve customer issues efficiently with a powerful ticketing system that keeps nothing from falling through the cracks.
Knowledge Base
Create self-service portals that help customers find answers instantly, reducing support volume while improving satisfaction.
Customer Feedback
Collect and analyze customer feedback with surveys, NPS scores, and CSAT ratings to continuously improve your service.
Live Chat & Chatbots
Engage customers in real-time with live chat and AI-powered chatbots that provide instant answers 24/7.
Service Automation
Automate ticket routing, SLA tracking, and follow-ups to ensure every customer gets timely, consistent support.
Customer Success Management
Track customer health, identify at-risk accounts, and proactively engage customers to drive adoption and reduce churn.
Service Hub vs Zendesk
| Feature | Service Hub | Zendesk |
|---|---|---|
| Ticket Management | ✓ | ✓ |
| Knowledge Base | ✓ | ✓ |
| Live Chat | ✓ | ✓ |
| CRM Integration | ✓ | Limited |
| Customer Feedback | ✓ | Add-on |
| Service Automation | ✓ | ✓ |
| Customer Success Tools | ✓ | — |
| Unified Platform | ✓ | — |
Customer Success Stories
“Service Hub transformed our support operation. We resolved tickets 40% faster and our customer satisfaction scores went through the roof.”
Lisa Thompson
Head of Customer Success, SaaS Pro
Results:
- →40% faster ticket resolution
- →4.8/5 customer satisfaction score
- →60% reduction in support costs
“The knowledge base feature alone paid for itself. We cut support volume in half while improving customer experience.”
Robert Chang
Customer Support Manager, TechFlow
Results:
- →50% reduction in support tickets
- →3x increase in self-service usage
- →85% customer satisfaction rate
Common Use Cases
Ticket Management & Resolution
Streamline support operations with intelligent ticket routing, SLA tracking, and automated workflows that ensure nothing gets missed.
Self-Service Support
Empower customers to find answers instantly with searchable knowledge bases, reducing support volume while improving satisfaction.
Customer Success Programs
Proactively manage customer health, identify expansion opportunities, and reduce churn with customer success tools.
Support Analytics
Track team performance, identify bottlenecks, and optimize your support process with comprehensive analytics and reporting.
Why Choose Service Hub?
Unified platform connects support with sales and marketing
Complete customer history in one place
Powerful automation reduces manual work
Self-service options reduce support costs
Built-in analytics track team performance
Scalable from small team to enterprise
Calculate Your Service Hub ROI
Your current monthly revenue
Number of team members using HubSpot
How efficiently is your team currently operating? (0-100%)