How Peak Leverage connects to ConnectWise PSA

ConnectWise PSA uses an event-driven webhook system called 'Callbacks'. Integrations can register specific callback URLs for events (like a ticket status changing), and the PSA will push an HTTP POST payload containing the updated record data to that endpoint.

Integrations must monitor for HTTP 429 status codes and implement exponential backoff retry logic, as shared cloud environments enforce strict concurrency and rate limiting to protect database performance.

The REST API evolves with the ConnectWise PSA release cycle. It is highly recommended to build resilient integrations that handle unexpected JSON payload additions and to regularly review the Developer Network for deprecation notices.

API members should be strictly configured using ConnectWise Security Roles to follow the principle of least privilege. Never use a super-admin account for website integrations; create a dedicated API member restricted only to the necessary modules (like Sales or Service Desk).

Peak Leverage uses native embeds when they preserve the required data capture and operator flow, and uses custom integration when more control is needed.

If the platform does not document a capability publicly, Peak Leverage does not claim it or rely on it.