Physiotherapy websites for Jane App that stop booking drop-off
Problem / Fix
What's broken on most physiotherapy websites
What breaks first
What's broken on most physiotherapy websites
People find us online, but the website is not helping them understand if we treat their problem or making it easy to start the evaluation process. Most physiotherapy websites ask a new patient to book before the site has clarified specialty fit, referral status, or whether the clinic even treats the problem they have. That leak creates hesitation for patients and more manual triage for front desk staff. The booking handoff feels too abrupt, so evaluation demand cools off before anyone gets the Appointment.
Cost of delay
When a patient ready for evaluation leaves the site confused, the clinic loses not just one visit but the full plan-of-care revenue behind it.
Industry context lives at /for/physiotherapy.
What the connected website changes
What a Jane App-connected website does instead
The website explains conditions treated, provider fit, and next steps before the patient is sent into Jane's booking flow. On the native path, the patient clicks a Jane booking button and Jane creates the Appointment inside the clinic schedule. Because Jane does not have an open public API, the smartest custom work happens before the handoff, not by pretending the website should write directly into Jane.
Native path
Use Jane's online booking buttons and booking-page links when the clinic wants the simplest documented handoff into Appointment booking.
API or managed intake
Jane does not expose an open public API, so the custom path keeps the website qualification logic outside Jane and uses Jane's native booking flow for the final Appointment.
Connection patterns
How the connection works
Jane booking button path
The clinic website uses Jane's Book Online buttons or direct booking links so the patient moves into Jane's own booking site. This is the simplest accurate path when the clinic needs the public site to explain fit better before the patient books the Appointment.
When to use
Choose this when the practice mainly needs a cleaner pre-booking experience, not a custom booking engine.
Custom physiotherapy qualification + Jane handoff
The website handles specialty fit, new-patient education, and location selection before the patient clicks through to Jane's booking page. Because Jane does not publish an open public API, the custom logic stays on the website and the final Appointment still gets created inside Jane's native flow.
When to use
Choose this when new-patient clarity matters more than trying to force an unsupported API workflow.
Intake design
What the website captures for physiotherapy
Field
Condition or injury type
Shows whether the clinic treats the problem.
Field
New versus returning patient
Clarifies which booking path makes sense.
Field
Referral status
Helps the clinic frame the next step correctly.
Field
Preferred location
Supports repeated-visit convenience and provider fit.
Field
Specialty interest
Routes patients toward the right service page and booking path.
We usually find 3 Jane App booking leaks on physiotherapy sites.
- We keep running into this: new patients are sent into booking before specialty fit is clear.
- We keep running into this: the website never explains the evaluation next step well enough to keep momentum.
Workflow path
Typical physiotherapy + Jane App workflows
New patient evaluation
Trigger
A patient wants help for a pain, injury, or post-surgical issue.
Capture
The website answers fit questions before pushing the patient into booking.
Platform handoff
The final handoff becomes a Jane App Appointment instead of a confused contact request.
Specialty service inquiry
Trigger
The patient is looking for pelvic health, sports rehab, or another focused service.
Capture
The site keeps specialty fit visible before the booking button appears.
Platform handoff
Jane receives the Appointment only after the patient understands the right next step.
Front-desk-ready intake
Trigger
The clinic wants fewer unclear evaluation calls.
Capture
The website frames the problem, next step, and booking path more clearly up front.
Platform handoff
Jane stays the booking system while the website does the qualification work Jane should not pretend to do alone.
Direct value
Why connect the website directly to Jane App
Less evaluation drop-off
Patients understand fit before the booking handoff starts.
Clearer specialty routing
The website answers the condition-fit question earlier.
Cleaner Appointment handoff
Jane receives actual booking intent, not confused hesitation.
Less front-desk triage
Staff spend less time re-explaining the same next steps.
Stronger patient trust
The site feels more clinical and helpful before the patient commits.
Technical detail
Technical details
Expandable — for ops managers and technical reviewers
How authorization works
How data moves
What this integration cannot do
Review the standards language, documented limits, and explicit constraints before you commit to a rebuild.
Open technical trust pageFAQs
Frequently asked questions
Does this replace Jane App?
Can the site reduce physiotherapy booking drop-off?
Do we need an API?
What lands in Jane first?
See the custom Jane App demo tailored to physiotherapy
We will show how specialty-fit education and Jane booking can live in one path without the usual evaluation drop-off.
If the team keeps saying "People find us online, but the website is not helping them understand if we treat their problem or making it easy to start the evaluation process", we show where the handoff breaks before recommending a rebuild.
Related paths