AV installation websites for ServiceTitan that separate service from projects
Problem / Fix
What's broken on most A/V installation websites
What breaks first
What's broken on most A/V installation websites
Most A/V sites still flatten service calls, smart-home consultations, and bigger installation projects into one generic request path. We end up calling back to learn whether this is a broken room, a theater build, or a broader commercial scope before we can move. That slows follow-up and wastes selling time the website should have protected earlier.
Cost of delay
A weak first response can cost the urgent service job, the better project-fit install, and the higher-trust sales conversation that should have started faster.
Industry context lives at /for/av-installation.
What the connected website changes
What a ServiceTitan-connected A/V installation website does instead
The website separates service calls, smart-home or theater consults, and broader project inquiries before the handoff starts. On the native path, Scheduling Pro can create a job directly or send a booking request back to the office for follow-up. On the custom path, a backend uses ServiceTitan's client-credentials OAuth flow and REST V2 API to create or update the right Customer, Location, Booking, Lead, or Job record with cleaner service-type, urgency, and scope context attached.
Native path
Use Scheduling Pro when the business can stay inside ServiceTitan's native booking flow for standard AV installation requests.
API or managed intake
Use the REST V2 API path when the website needs room-type screening, project-scope intake, or cleaner service-versus-sales routing before the request reaches ServiceTitan.
Connection patterns
How the connection works
Native ServiceTitan Scheduling Pro
The customer uses Scheduling Pro on the website and ServiceTitan creates either a Job directly or a Booking that appears on the Calls > Bookings screen for the office to work. This is the fastest path when the business mainly needs speed and can stay inside the native scheduler flow.
When to use
Choose this when the business wants standard AV installation booking or estimate capture without a custom qualification layer.
Custom AV installation intake + ServiceTitan REST API
The website captures project or service type, property address, system scope, and budget range before the handoff starts. A backend then uses ServiceTitan's client-credentials OAuth flow and REST V2 API to create or update the matching records with cleaner service-type, urgency, and scope context attached.
When to use
Choose this when service calls and consultative projects need different routing before the callback.
Intake design
What the website captures for A/V installation
Field
Project or service type
Separates service, consultation, and installation workflows.
Field
Property address
Gives the office route and site context before the first callback.
Field
System scope
Shows whether this is a room fix, theater project, smart-home build, or broader install.
Field
Budget range
Helps the team qualify project fit before spending selling time.
Field
Timeline
Reveals whether the buyer needs service now or is planning a project.
We usually find 3 ServiceTitan handoff leaks on A/V-installation sites.
- We keep seeing service calls and theater or smart-home projects pushed into the same callback path.
- We keep seeing the form skip system scope, room type, and budget context until after the lead lands.
Workflow path
Typical A/V installation + ServiceTitan workflows
A/V service request
Trigger
A customer needs fast help with an existing A/V or smart-home system.
Capture
The website captures service type, property context, and system notes before the office replies.
Platform handoff
ServiceTitan receives a cleaner Booking, Lead, or Job-ready handoff so the office can prioritize the fast-response path without starting from zero.
Smart-home or theater consultation
Trigger
A buyer wants to scope a residential project or room upgrade.
Capture
The intake captures scope, timeline, and budget instead of treating it like a service ticket.
Platform handoff
ServiceTitan stores the lead, booking, or job context with enough scope detail for the right follow-up path.
Commercial or multi-system project inquiry
Trigger
A prospect needs a broader installation or system project.
Capture
The website routes this like a scoped project path instead of a generic contact request.
Platform handoff
ServiceTitan stores the lead, booking, or job context with enough scope detail for the right follow-up path.
Direct value
Why connect the website directly to ServiceTitan
Cleaner project classification
Service calls and project work stop arriving as the same generic request.
Better sales context
The office sees system scope and timeline before the first callback.
Less wasted discovery
The team spends less time asking basic fit questions after the lead lands.
Technical detail
Technical details
Expandable — for ops managers and technical reviewers
How authorization works
How data moves
What this integration cannot do
Review the standards language, documented limits, and explicit constraints before you commit to a rebuild.
Open technical trust pageFAQs
Frequently asked questions
Does this replace ServiceTitan?
Can the site separate service work from larger installs?
Do we have to start with the ServiceTitan API?
What if our current site keeps wasting sales time?
We already have ServiceTitan. Why change the website?
We do not want more tools.
We need more leads, not more process.
What lands in ServiceTitan first?
Pricing and guarantee
If the route is right, the commercial step stays standard.
Base offer
Instant
$3,500 setup + $1,250/month
Fast edge-deployed site, instant intake logic, software routing, and ongoing technical ownership after launch.
Paid proof
48-Hour Site Reveal
$100
Complete the Lead Leak Audit intake, pay the reveal fee, review the private preview, then book The Intake Review from the preview page.
$100 is credited toward setup if you sign.
Guarantee doctrine
Launch timing and routing are both covered.
Your site launches within 21 days of completed onboarding. If that date slips, your setup fee is refunded in full.
Your intake and software routing must work correctly at launch. If they do not, I fix them at no charge.
See your a/v installation site rebuilt around ServiceTitan
We will show where the current A/V-installation handoff breaks and what the website should capture before the lead reaches ServiceTitan. If the reveal shows the route fits, Instant is $3,500 setup + $1,250/month. The commercial step stays standard even when the route proof is specific.
If we're still making service calls and bigger installs compete in one vague handoff path, we need to fix that before anything goes live. Launch within 21 days of completed onboarding or the setup fee is refunded in full. Routing issues at launch get fixed at no charge. The 21-day launch guarantee starts only after completed onboarding, never at reveal intake or payment.
Related paths