Chimney websites for ServiceTitan that separate sweeps from rebuilds
Problem / Fix
What's broken on most chimney websites
What breaks first
What's broken on most chimney websites
Most chimney sites let routine sweeps, leak calls, inspection requests, and masonry repairs pile into one generic contact form. We still have to figure out whether this is a quick seasonal booking, a real estate deadline, or a bigger repair opportunity before we can respond correctly. That slows follow-up while the best leads move to the first company that sounds organized and available.
Cost of delay
A weak first response can cost the seasonal booking, the higher-value relining or masonry repair, and the referral opportunity tied to a clean inspection process.
Industry context lives at /for/chimney.
What the connected website changes
What a ServiceTitan-connected chimney website does instead
The website separates annual sweeps, leak diagnostics, inspection requests, and rebuild work before the handoff starts. On the native path, Scheduling Pro can create a job directly or send a booking request back to the office for follow-up. On the custom path, a backend uses ServiceTitan's client-credentials OAuth flow and REST V2 API to create or update the right Customer, Location, Booking, Lead, or Job record with cleaner service-type, urgency, and scope context attached.
Native path
Use Scheduling Pro when the business can stay inside ServiceTitan's native booking flow for standard chimney requests.
API or managed intake
Use the REST V2 API path when the website needs service-type screening, inspection routing, or richer repair context before the request reaches ServiceTitan.
Connection patterns
How the connection works
Native ServiceTitan Scheduling Pro
The customer uses Scheduling Pro on the website and ServiceTitan creates either a Job directly or a Booking that appears on the Calls > Bookings screen for the office to work. This is the fastest path when the business mainly needs speed and can stay inside the native scheduler flow.
When to use
Choose this when the business wants standard chimney booking or estimate capture without a custom qualification layer.
Custom chimney intake + ServiceTitan REST API
The website captures type of problem, fireplace type, service address, and timeline or deadline before the handoff starts. A backend then uses ServiceTitan's client-credentials OAuth flow and REST V2 API to create or update the matching records with cleaner service-type, urgency, and scope context attached.
When to use
Choose this when sweeps, repairs, and inspection deadlines need different routing before the callback.
Intake design
What the website captures for chimney
Field
Type of problem
Separates sweep, leak, repair, and real-estate inspection requests.
Field
Fireplace type
Gives the office context before the first callback starts.
Field
Service address
Confirms territory fit and seasonal route density.
Field
Timeline or deadline
Shows whether the lead is routine, weather-driven, or tied to a closing date.
Field
Issue notes
Helps the office decide whether this belongs with scheduling or repair estimating.
We usually find 3 ServiceTitan handoff leaks on chimney sites.
- We keep seeing routine sweeps and higher-value repair work dumped into the same callback queue.
- We keep seeing the form skip inspection deadlines and fireplace context until after the lead lands.
Workflow path
Typical chimney + ServiceTitan workflows
Annual sweep or inspection
Trigger
A homeowner needs routine sweep or inspection service before the season fills up.
Capture
The website captures service type, address, and timing before the office replies.
Platform handoff
The office sees the ServiceTitan handoff with the timing and scope detail needed to prioritize it correctly.
Leak or masonry repair lead
Trigger
A homeowner reports a leak, damaged crown, or masonry problem.
Capture
The intake separates repair intent from routine service and captures the right notes.
Platform handoff
ServiceTitan stores the lead, booking, or job context with enough scope detail for the right follow-up path.
Real estate inspection deadline
Trigger
A buyer, seller, or agent needs a chimney inspection tied to closing.
Capture
The website captures the deadline instead of treating it like a generic service inquiry.
Platform handoff
ServiceTitan receives a cleaner Booking, Lead, or Job-ready handoff so the office can prioritize the fast-response path without starting from zero.
Direct value
Why connect the website directly to ServiceTitan
Better seasonal triage
Sweep requests and higher-value repairs stop colliding in one generic queue.
Cleaner office context
The callback starts with service-type and fireplace detail already captured.
Faster deadline handling
Inspection timelines show up before the office has to chase them.
Technical detail
Technical details
Expandable — for ops managers and technical reviewers
How authorization works
How data moves
What this integration cannot do
Review the standards language, documented limits, and explicit constraints before you commit to a rebuild.
Open technical trust pageFAQs
Frequently asked questions
Does this replace ServiceTitan?
Can the site separate sweep requests from repairs?
Do we have to start with the ServiceTitan API?
What if our current site keeps burying high-value repair leads?
We already have ServiceTitan. Why change the website?
We do not want more tools.
We need more leads, not more process.
What lands in ServiceTitan first?
See the tailored ServiceTitan demo for chimney
We will show where the current chimney handoff breaks and what the website should capture before the lead reaches ServiceTitan.
If we're still letting sweeps, repairs, and inspection deadlines pile into one vague handoff path, we need to fix that before anything goes live.
Related paths