General contractors websites for ServiceTitan that sort fit
Problem / Fix
What's broken on most general contractor websites
What breaks first
What's broken on most general contractor websites
We're getting inquiries, but the site does not tell us enough to know which ones are real projects and which ones are a waste of estimator time. We still see kitchen remodels, deck builds, and commercial questions land in one generic form with no budget, timing, or scope detail. That forces the team to rebuild the story by phone while better-fit buyers move on to the first contractor who sounds organized.
Cost of delay
A slow or vague first reply can cost the consultation window, the higher-value project, and the referral value tied to a well-run GC process.
Industry context lives at /for/general-contractors.
What the connected website changes
What a ServiceTitan-connected website does instead
The website separates residential, commercial, and multi-scope project intent before the handoff starts. On the native path, Scheduling Pro can create a job directly or send a booking request back to the office for follow-up. On the custom path, a backend uses ServiceTitan's client-credentials OAuth flow and REST V2 API to create or update the right Customer, Location, Booking, Lead, or Job record with cleaner service-type, urgency, and scope context attached.
Native path
Use Scheduling Pro when the business can stay inside ServiceTitan's native booking flow for standard general contractors requests.
API or managed intake
Use the REST V2 API path when project type, budget, and division routing need to be captured before the inquiry reaches the estimator.
Connection patterns
How the connection works
Native ServiceTitan Scheduling Pro
The customer uses Scheduling Pro on the website and ServiceTitan creates either a Job directly or a Booking that appears on the Calls > Bookings screen for the office to work. This is the fastest path when the business mainly needs speed and can stay inside the native scheduler flow.
When to use
Choose this when the business wants standard general contractors booking or estimate capture without a custom qualification layer.
Custom general contractors intake + ServiceTitan REST API
The website captures project type, project location, budget range, and target timeline before the handoff starts. A backend then uses ServiceTitan's client-credentials OAuth flow and REST V2 API to create or update the matching records with cleaner service-type, urgency, and scope context attached.
When to use
Choose this when residential, commercial, and multi-scope opportunities need different routing before the first callback.
Intake design
What the website captures for general contractors
Field
Project type
Separates remodel, addition, light commercial, and other project intent before the callback.
Field
Project location
Confirms service area and territory fit.
Field
Budget range
Screens project fit before the estimator spends time on a low-fit request.
Field
Target timeline
Shows whether the buyer is planning or ready to move now.
Field
Scope notes
Gives the office enough context to decide who should own follow-up.
We usually find 3 ServiceTitan handoff leaks on GC sites.
- We keep running into this: kitchen remodels, deck builds, and commercial inquiries all land in the same callback queue.
- We keep running into this: the form never captures budget or timing early enough for a confident first reply.
Workflow path
Typical general contractors + ServiceTitan workflows
Residential project inquiry
Trigger
A homeowner wants to discuss a remodel, addition, or new project.
Capture
The website captures project type, budget, and timeline before the estimator calls back.
Platform handoff
ServiceTitan stores the lead, booking, or job context with enough scope detail for the right follow-up path.
Commercial or multi-scope inquiry
Trigger
A property owner or business sends a broader capability or project question.
Capture
The intake routes the request with location and scope detail instead of dropping it into the same residential queue.
Platform handoff
ServiceTitan receives a cleaner Booking or Job-ready handoff with enough location context for the office to route or qualify it quickly.
Referral or repeat-client intake
Trigger
A past client or referral reaches back out for another project.
Capture
The website preserves project-fit detail so the first reply sounds informed instead of generic.
Platform handoff
ServiceTitan receives a cleaner Booking, Lead, or Job-ready handoff so the office can prioritize the fast-response path without starting from zero.
Direct value
Why connect the website directly to ServiceTitan
Faster estimator triage
Project type, budget, and timing are visible before the first callback.
Cleaner office context
The team sees more than a vague request and a phone number.
Better division routing
Residential and broader project inquiries do not sit in the same generic queue.
Technical detail
Technical details
Expandable — for ops managers and technical reviewers
How authorization works
How data moves
What this integration cannot do
Review the standards language, documented limits, and explicit constraints before you commit to a rebuild.
Open technical trust pageFAQs
Frequently asked questions
Does this replace ServiceTitan?
Can the site separate residential and commercial inquiries?
Do we have to start with the ServiceTitan API?
What if our current form keeps wasting estimator time?
We already have ServiceTitan. Why change the website?
We do not want more tools.
We need more leads, not more process.
What lands in ServiceTitan first?
See the tailored ServiceTitan demo for general contractors
We will show where the current GC handoff breaks and what the website should capture before the lead reaches ServiceTitan.
If we're still wasting estimator time because the site never asked the right budget, timing, or scope questions, we need to fix that before anything goes live.
Related paths