Glass repair installation websites for ServiceTitan that sort urgent work earlier
Problem / Fix
What's broken on most glass websites
What breaks first
What's broken on most glass websites
Most glass sites still mix emergency repair, measured quoting, and planned installation work into one generic request path. We end up calling back to learn whether this is broken glass, a safety issue, or a measured install before we can respond correctly. That slows the first response while the hottest buyer keeps calling the next company that sounded ready to help.
Cost of delay
A weak first response can cost the emergency repair, delay the better installation opportunity, and make the business look less organized than it should.
Industry context lives at /for/glass-repair-installation.
What the connected website changes
What a ServiceTitan-connected glass website does instead
The website separates emergency repair, board-up, measured quotes, and planned installation work before the handoff starts. On the native path, Scheduling Pro can create a job directly or send a booking request back to the office for follow-up. On the custom path, a backend uses ServiceTitan's client-credentials OAuth flow and REST V2 API to create or update the right Customer, Location, Booking, Lead, or Job record with cleaner service-type, urgency, and scope context attached.
Native path
Use Scheduling Pro when the business can stay inside ServiceTitan's native booking flow for standard glass repair installation requests.
API or managed intake
Use the REST V2 API path when the website needs emergency triage, measurement-aware intake, or cleaner repair-versus-install routing before the request reaches ServiceTitan.
Connection patterns
How the connection works
Native ServiceTitan Scheduling Pro
The customer uses Scheduling Pro on the website and ServiceTitan creates either a Job directly or a Booking that appears on the Calls > Bookings screen for the office to work. This is the fastest path when the business mainly needs speed and can stay inside the native scheduler flow.
When to use
Choose this when the business wants standard glass repair installation booking or estimate capture without a custom qualification layer.
Custom glass repair installation intake + ServiceTitan REST API
The website captures service type, urgency, site address, and opening or measurement notes before the handoff starts. A backend then uses ServiceTitan's client-credentials OAuth flow and REST V2 API to create or update the matching records with cleaner service-type, urgency, and scope context attached.
When to use
Choose this when repairs, board-ups, and install quotes need different routing before the callback.
Intake design
What the website captures for glass repair and installation
Field
Service type
Separates repair, board-up, quote, and installation workflows.
Field
Urgency
Shows whether the request belongs in the emergency path.
Field
Site address
Confirms route and property context before the first callback.
Field
Opening or measurement notes
Gives the office better fit detail before quoting or dispatch.
Field
Photo upload
Helps the team assess broken glass or installation context faster.
We usually find 3 ServiceTitan handoff leaks on glass sites.
- We keep seeing emergency repair and measured install requests pushed into the same callback path.
- We keep seeing the form skip urgency, opening detail, and photo context until after the lead lands.
Workflow path
Typical glass repair and installation + ServiceTitan workflows
Emergency glass repair
Trigger
A customer has broken glass, a safety issue, or urgent board-up need.
Capture
The website captures urgency, site detail, and service type before the office replies.
Platform handoff
ServiceTitan receives a cleaner Booking, Lead, or Job-ready handoff so the office can prioritize the fast-response path without starting from zero.
Measured installation quote
Trigger
A buyer needs a quote for shower glass, mirrors, storefront work, or another measured install.
Capture
The intake separates planned quote work from urgent repairs and captures the right fit detail.
Platform handoff
ServiceTitan receives a cleaner Booking, Lead, or Job-ready handoff so the team can follow up without starting from zero.
Planned replacement project
Trigger
A customer needs replacement glass or a broader planned install project.
Capture
The website routes it like a scoped project path instead of a generic service message.
Platform handoff
ServiceTitan stores the lead, booking, or job context with enough scope detail for the right follow-up path.
Direct value
Why connect the website directly to ServiceTitan
Better emergency triage
Broken-glass repairs stop sharing the same exact path as measured install quotes.
Cleaner quote context
The office sees opening and site detail before the first callback.
Less repeated discovery
The team spends less time asking basic measurement and urgency questions after the lead lands.
Technical detail
Technical details
Expandable — for ops managers and technical reviewers
How authorization works
How data moves
What this integration cannot do
Review the standards language, documented limits, and explicit constraints before you commit to a rebuild.
Open technical trust pageFAQs
Frequently asked questions
Does this replace ServiceTitan?
Can the site separate emergency repairs from measured installs?
Do we have to start with the ServiceTitan API?
What if our current site keeps making urgent glass work feel generic?
We already have ServiceTitan. Why change the website?
We do not want more tools.
We need more leads, not more process.
What lands in ServiceTitan first?
Pricing and guarantee
If the route is right, the commercial step stays standard.
Base offer
Instant
$3,500 setup + $1,250/month
Fast edge-deployed site, instant intake logic, software routing, and ongoing technical ownership after launch.
Paid proof
48-Hour Site Reveal
$100
Complete the Lead Leak Audit intake, pay the reveal fee, review the private preview, then book The Intake Review from the preview page.
$100 is credited toward setup if you sign.
Guarantee doctrine
Launch timing and routing are both covered.
Your site launches within 21 days of completed onboarding. If that date slips, your setup fee is refunded in full.
Your intake and software routing must work correctly at launch. If they do not, I fix them at no charge.
See your glass repair and installation site rebuilt around ServiceTitan
We will show where the current glass handoff breaks and what the website should capture before the lead reaches ServiceTitan. If the reveal shows the route fits, Instant is $3,500 setup + $1,250/month. The commercial step stays standard even when the route proof is specific.
If we're still making emergency glass repairs compete with measured install quotes in one vague handoff path, we need to fix that before anything goes live. Launch within 21 days of completed onboarding or the setup fee is refunded in full. Routing issues at launch get fixed at no charge. The 21-day launch guarantee starts only after completed onboarding, never at reveal intake or payment.
Related paths