Trust
Malpractice Boundaries
The system should make inquiry handling clearer without inviting privileged facts into the wrong place.
No legal advice in automation
Automation can acknowledge, route, and remind. It should not assess legal rights, advise strategy, or imply attorney-client relationship formation.
Intake boundaries
Intake copy should ask for contact and conflict-safe basics first. Matter details belong in the firm’s normal intake process.
Client ownership
The firm owns final review of public copy, disclaimers, review language, and jurisdiction-specific advertising requirements.